سياسة الاسترجاع

Last Updated: September 2026

At The Splendora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days from the date your order is delivered.

To be eligible for a return, the item must:

1. Be unused and unworn
2. Be in its original condition
3. Be returned in its original packaging
4. Include all accessories, warranty cards, manuals, tags, and protective materials
5. Include proof of purchase or your order number

Items showing signs of wear, damage, alteration, or missing accessories may not qualify for a refund.

2. Non-Returnable Items

The following items cannot be returned:

1. Watches that have been worn or resized
2. Products damaged due to misuse or accidental damage
3. Gift cards
4. Clearance or final-sale items, where clearly identified as such
5. Personalized or customized products

3. How to Request a Return

To initiate a return, please contact our customer support team.

Email: hello@thesplendora.com
Phone / WhatsApp: +971 52 699 4688

Please provide:

1. Your order number
2. Reason for the return
3. Photos of the product, if applicable

Our support team will review your request and provide return instructions.

Please do not send a product back before receiving return instructions from our team.

4. Return Shipping

For returns caused by an error on our part, including:

1. Wrong product received
2. Defective product
3. Product damaged during shipping

The Splendora will cover the return shipping cost.

For returns due to a change of mind or any reason not caused by an error on our part, the customer is responsible for the return shipping cost.

5. Return Inspection

Once we receive your returned item, it will be inspected within 2–5 business days.

The return must meet the eligibility requirements outlined in this policy before a refund can be approved.

6. Refunds

Approved refunds will be processed within 5–10 business days after the return has been inspected and approved.

Refunds will normally be issued to the original payment method.

For Cash on Delivery (COD) orders, refunds will be made by bank transfer or another mutually agreed payment method.

Please note that your bank or payment provider may require additional time to credit the refunded amount to your account.

7. Exchanges

If you receive a defective, damaged, or incorrect product, we will arrange a replacement at no additional cost, subject to product availability.

For other exchange requests, please contact our customer support team. Exchanges are subject to product availability and the return conditions outlined in this policy.

8. Warranty

Eligible watches sold by The Splendora are authentic and include the manufacturer's warranty where applicable.

Warranty coverage does not include:

1. Normal wear and tear
2. Accidental damage
3. Water damage beyond the manufacturer's specified water-resistance rating
4. Damage caused by misuse
5. Damage caused by unauthorized repairs or modifications

Please refer to the warranty documentation supplied with your purchase for the specific warranty terms applicable to your watch.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it will be subject to the standard return process outlined in this policy.

10. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide clear photographs of:

1. The product
2. The packaging
3. The shipping label

Our team will review the issue and work with you to resolve it as quickly as possible.

11. Contact Us

For questions regarding returns, refunds, exchanges, or warranty support, please contact us:

The Splendora for Online Selling
Commercial Registration Number: 1550458

Email: hello@thesplendora.com
Phone / WhatsApp: +971 52 699 4688
Website: https://thesplendora.com

Customer Support: Monday–Sunday, 24 hours