Return & Refund Policy

Return & Refund Policy

At The Splendora, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.
  • The item must be in its original packaging with all tags attached.
  • You must have proof of purchase (order confirmation or receipt).

Return Shipping

Return shipping is free of charge for customers in the UAE and across the GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman). We will arrange a pickup at no cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed to your original payment method within 7 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

Non-Returnable Items

  • Items that have been worn, used, or show signs of damage.
  • Items returned after the 14-day window.
  • Items without original packaging or tags.

Exchanges

If you would like to exchange your item for a different model or size, please contact us. We will do our best to accommodate your request subject to availability.

How to Initiate a Return

To start a return, please contact us at:

Please include your order number and reason for return. Our team will respond within 1 business day with instructions.

Contact Us

If you have any questions about our return policy, reach out anytime: