Frequently Asked Questions
Orders & Delivery
Once your order is confirmed and shipped, you will receive tracking details through your registered email or WhatsApp. You can use the tracking information to follow your order until delivery.
We provide fast delivery across the UAE. Most orders are delivered within 1–3 working days depending on the location and availability of the product.
Yes, selected locations may qualify for same-day or next-day delivery. Please contact our customer support team to confirm availability for your area.
Yes, we ship across the GCC including Saudi Arabia, Kuwait, Qatar, Oman and Bahrain. Delivery usually takes 5–6 working days depending on the destination and courier processing time, and you'll receive tracking details once your order ships.
Yes, we offer international shipping to selected countries. Shipping availability depends on the destination — please contact our support team to confirm delivery to your country.
Payment Options
Yes, we offer Cash on Delivery for customers across the UAE for eligible orders.
Yes, we provide flexible payment options through Tabby and Tamara, allowing you to split your purchase into easy installments.
Authenticity & Brands
Yes — every watch we sell is 100% authentic and sourced directly from authorized brand partners or official distributors. Every watch is checked before being delivered to our customers.
Yes, The Splendora offers D1 Milano watches. Each product is supplied as a genuine branded timepiece and comes with the required product details and warranty information.
Yes, all watches sold by The Splendora are brand new, unused, and carefully inspected before shipping.
Original watches come with proper branding, product details, and packaging. If you have any questions about authenticity, our team is happy to provide product information before purchase.
We offer a curated selection of watches from various international brands, including premium, contemporary, and stylish timepiece collections.
Yes, The Splendora offers a selection of premium and luxury-inspired watches for customers looking for quality design, craftsmanship, and style.
Choosing a Watch
Yes, our collection includes timepieces designed for both men and women across a range of styles and brands.
The best choice depends on personal style and occasion. Our collection includes elegant, classic, and modern watches suitable for birthdays, anniversaries, and special gifts.
For everyday use, we recommend watches that match your lifestyle, including durable designs with comfortable straps and reliable movements.
Yes, our collection includes minimalist designs and premium-style watches suitable for customers who prefer elegant and timeless looks.
Availability depends on the brand and collection. We regularly update our selection with unique and limited pieces.
The best watch depends on your preferred style, brand, and purpose. Our collection includes premium-looking watches across different price ranges.
The best watch is the one that matches your style, lifestyle, and budget. The Splendora offers carefully selected watches for different preferences.
Yes, selected orders may include premium packaging suitable for gifting. Please contact our team for specific requests.
Fit, Straps & Care
Yes, many watches allow strap changes. Please check your watch size and compatibility before purchasing a new strap.
Availability depends on the model. Please contact us and we will assist you with compatible options.
Yes, most watches can be adjusted for a better fit. You can visit a watch service store or contact us for guidance.
We can assist with guidance regarding resizing. The adjustment method depends on the watch bracelet or strap type.
Many watches include water resistance features. The level of water resistance depends on the specific watch model.
Please check the water resistance rating of your specific watch before swimming. Not all watches are designed for swimming.
To maintain your watch: avoid unnecessary impacts, keep it away from extreme moisture, clean it with a soft cloth, and service it when required.
Movement & Technical
Movement type depends on the watch model. Our collection includes watches with different movement technologies including quartz and automatic options.
Availability depends on our current collection. Please check individual product specifications for movement details.
Quartz watches use a battery-powered movement and are known for accuracy and low maintenance. Automatic watches use mechanical movement powered by wrist motion.
Warranty, Returns & Refunds
Warranty coverage depends on the brand and product. Each watch listing includes the available warranty information, and our team can assist you with any warranty questions.
We offer exchange and refund options within 14 days of delivery according to our store policy, provided the watch is unworn and in its original packaging. Please review our policy page or contact our support team for assistance.
Refund processing time depends on the payment method and banking provider after the return has been approved.
Why The Splendora
At The Splendora, we focus on providing a smooth shopping experience with carefully selected watches, secure payments, fast UAE and GCC delivery, and dedicated customer support.
- Choosing a selection results in a full page refresh.
- Opens in a new window.