Privacy Policy

Last updated: September 9, 2026

The Splendora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Splendora is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related information.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us, including information you provide when contacting our customer support team.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.

• Automatically through the Services, including information collected from your device when you use our Services or visit our website through cookies and similar technologies.

• From our service providers, including service providers that enable technology, payment processing, analytics, customer support, shipping, and other business operations.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide and operate the Services, including to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Process returns, refunds, and exchanges.

• Provide customer support.

• Manage customer accounts.

• Remember preferences and items you are interested in.

• Send order, account, shipping, and service-related notifications.

• Enable customers to submit product reviews where applicable.

• Improve and personalize your shopping experience.

• Recommend products or services that may be relevant to you.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email or other permitted communication channels and displaying advertisements for products or services.

Where required by applicable law, we will obtain consent or provide appropriate options to opt out of certain marketing or targeted advertising activities.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts.

• Maintain a secure shopping and payment experience.

• Detect, investigate, and prevent fraudulent or unauthorized activity.

• Protect the security and integrity of our Services.

• Protect our customers, business, and other users.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account information with anyone else.

Communicating With You

We may use your personal information to communicate with you, provide customer support, respond to inquiries, provide information about your orders, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws and regulations, respond to lawful requests from government authorities or law enforcement, resolve disputes, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

These parties may include:

• Shopify, service providers, and vendors that help us operate our business, including payment processing, information technology, analytics, customer support, cloud storage, fulfillment, and shipping providers.

• Business and marketing partners, where permitted by applicable law, to provide marketing and advertising services.

• Shipping and delivery providers to fulfill and deliver customer orders.

• Third parties when you direct or consent to such disclosure, including when you choose to use certain third-party services, social media features, or integrations.

• Affiliates or companies within our corporate group, where applicable.

• Government authorities, regulators, courts, law enforcement, or other parties where disclosure is required by law or necessary to protect our rights, users, business, or Services.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, or bankruptcy.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and processed by Shopify and third-party service providers, including providers that may be located outside the country where you reside.

We may also use certain Shopify features that incorporate information obtained from your interactions with our store, Shopify, and other merchants.

To learn more about how Shopify handles personal information and the rights that may be available to you, please review the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by The Splendora, you should review that website's privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of those platforms and may be used according to the applicable platform's policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided us with personal information, you may contact us using the contact details provided below and request that the information be reviewed and, where appropriate, deleted.

Security and Retention of Your Information

We take reasonable measures to help protect personal information from unauthorized access, use, alteration, or disclosure.

However, no security system or method of transmission over the internet can be guaranteed to be completely secure.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business and accounting records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legal rights.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of personal information we maintain about you.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Portability: In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another organization.

• Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option included in those communications.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising rights available to you under applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with the relevant data protection authority or regulator.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside the country where you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

The Splendora for Online Selling
Commercial Registration Number: 1550458
Address: Dubai, United Arab Emirates
Phone / WhatsApp: +971 52 699 4688
Email: hello@thesplendora.com
Website: thesplendora.com

We are available to assist with privacy-related questions and customer requests through the contact details above.